FAQs - Frequently Asked Questions

ISSUP offers the potential for substance use prevention, treatment, and recovery support to be revolutionised as a field of activity that can be based on evidence, quality standards, and sound ethical best practice. The challenge is to apply the science, making it accessible and comprehensible for everyone.
At a fundamental level, we exist to connect people and make it easier to collaborate with one other. We’re a bridge between science and research findings and their application to policy and practice.

In short, our mission is to contribute globally to those active in the field of drug demand reduction so that their inputs have impact; are readily accessible and comprehensible; and as effective as possible.

ISSUP was set up with assistance from the Drug Advisory Programme of the Colombo Plan (DAP) with funds provided by the Bureau of International Narcotics and Law Enforcement Affairs (INL). It now continues to be funded by INL, to support their remit to engage and support the global drug demand reduction workforce.

All information shared by our community is provided on the contributors own merit and experience. While we encourage respectful and informed discussion, ISSUP does not verify or endorse all user-contributed content.

My ISSUP Dashboard is your personal hub for accessing events, resources, and managing your membership. Find out more about it here.

To update your member profile, first log in to your ISSUP account, and click on the ‘My ISSUP’ button on the top left corner of the page, and click 'Account Settings' to make your changes. You can find more details here.

We’re a network that accepts everyone, wherever they are, and we work hard to create a sense of belonging for everyone who joins us. By becoming a member, individuals can access our full range of services and benefits. We are always refining features and adding to the benefits available to our members. Click here to take a look at what we offer.

Yes, you can. Log into your ISSUP account, go to the My ISSUP tab, scroll to Membership Level, and click Update Membership Level. Choose your new level and click Submit. Your request will be reviewed. Read about Membership criteria here.

Log in to your ISSUP account and go to the My ISSUP Dashboard. Under the red My Membership banner, you’ll find a link to download your certificate.

No, credentials are not included on membership certificates.

If you think you have more than one ISSUP account and would like all the accounts to be merged, then you should email info [at] issup [dot] net (info[at]issup[dot]net). In the email, please specify all the email addresses for which you think you have an ISSUP account for and the email address of the account you want to keep as the primary account.

You can sign up to our newsletter here.

On ISSUP landing page, go to the section My ISSUP and access the Member Directory (Also on your My ISSUP dashboard ). You can search for members by name or country and then use the contact feature to connect with them. You can also connect with members through online discussion groups, in-person events, and by taking part in regional initiatives provided through our network of National Chapters.

We do not currently have a bursary or scholarship scheme.

Knowledge Share is a library of content including research, publications and news that can support learning and professional development. 

All members can contribute to the Knowledge Share by posting research, publications, resources, or news. Learn how to submit content here.

A key part of ISSUP’s contribution to building an international network tackling drug demand reduction is through the ISSUP National Chapters. Through ISSUP National Chapters we can ensure that our work is culturally sensitive. We partner with local organisations to establish a national focal point where members can learn from experts, receive training, and attend valuable networking opportunities in their own countries.  You can learn more about becoming a National Chapter here. 

Networks are online defined groups designed to allow professionals with a common interest to share information and interact with one another. Members can share links, upload files, comment, like and start discussions within each network. Read the Networks Guide or watch the video below to get an overview of the Network section on the ISSUP website.

You can access training opportunities through the Professional Development area of our website. There you will find online versions of the Universal Prevention, Treatment & Recovery Curricula (UPC, UTC & URC) and information about the ICAP certification. 

Take control of your learning journey and expand your knowledge by enrolling in a UTC Self Led Course (available in English and Spanish).

ISSUP webinars are another excellent way to expand your knowledge. See the range of upcoming and past ISSUP Webinars here.

ISSUP also offers training through its National Chapters in offering such courses as INEP Plus(An introduction to Evidence-based Prevention).

Furthermore, the ISSUP Knowledge Share is a library of content including research, publications and news that can support learning and professional development.

Having trouble accessing the platform GotoWebinar is usually due to company network or IT restrictions.

If possible, try registering for the event using a personal email or device. You can also try not to use your organization’s Wi-Fi or VPN. This should resolve the issue.

All participants will get a Certificate of Participation via email within 48 hours after attending an ISSUP Webinar. The certificate is located at the bottom of the follow-up email from GoToWebinar. If you did not receive your certificate, please email info [at] issup [dot] net (info[at]issup[dot]net) for a copy.

All past webinars are uploaded on our website 48 hours after the event. You can always check them here: https://www.issup.net/training/issup-webinars. 

ISSUP webinars do not count as continuing education for ICAP certification renewal.

ISSUP has an Events Section, where you can search events by Type, Country, Theme and more. 

You can sign up to our newsletter. 

Possible fixes are:

• You may be mistyping your email address. Please check the spelling in the email address.
• You may be entering the incorrect password. Passwords are case sensitive, please check the casing of letters in the password.
• If you have forgotten your password, it can be reset.
  1. Enter your registered email address on the form at https://www.issup.net/user/password .
  2. An automated email will be sent to you with a link you can use one time to log in automatically. Please check your junk mail folder.
  3. Follow the link in the email to return to the ISSUP website and click the Log in button.
  4. Enter a new password in both boxes and click Save.
  5. You are now logged in and can continue to access the website.  Remember the password so you can use it the next time you need to log in.
• An account may simply not exist for the email address being used.  The only way to check this is by emailing info [at] issup [dot] net (info[at]issup[dot]net) and specifying the email address being used.  We will inform you if an account exists for this email address or not.

Please use our info [at] issup [dot] net e-mail to communicate with us. We receive many messages, so it may take up to 5 working days to reply.